Customer Success Specialist-- Noblesville, Indiana

DISHER is currently partnering with a world leader in CNC machine manufacturing to fill their Customer Success Specialist role. In this role, you will responsible for supporting customers as they transition from finalized projects to active users of this company's products. The Customer Success Specialist focuses on customer loyalty and building close long-term client relationships. They will be responsible for helping customers get to the correct departments for any support needs with the equipment or services.

What it's like to work here:

This company is one of the world's leading manufacturers of CNC turning machines, automatic lathes, multi-spindle lathes and turn-mill centers. This close-knit, high-functioning team holds each other accountable and knows they can rely on each other. Their team is based around six values that give them direction and purpose in their work, these values are, Trust, Respect, Teamwork, Quality, Innovation, and Integrity.

What you will get to do:

- Bridge the customer transition from Sales to Customer Support by working with Project Management and understanding any open items that need resolution after signoff of a machine.
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs
- Act as a customer advocate ensuring customer feedback is heard and acted on.
- Evaluate and analyze customer needs by developing actions and milestones for the customers and employees to work toward while keeping a high-level view of the support process.
- Review Customer Complaints and concerns to improve the customer experience by working with various departments at IUS and IW to drive quick resolution.
- Create and maintain comprehensive documentation, plans and reports to track the status of tasks to assure the deliverables will be ready on time.
- Monitor working hours, timelines, open issues and cost.
- Works with customer to make them aware of the resources available to help them be successful with equipment
- Assist customers with the after sales Refit process and quoting
- Undertaking project tasks as required, including administrative support.

What will make you successful:

- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress with customers and departments within company; Completes projects on time; Manages Customer Success team activities.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Tools- Microsoft suite (Outlook, Excel, Word, etc.), SAP/ ERP system experience preferred
- Education- high school diploma; and four year's experience and/ or training experience
- Experience building and presenting presentations using MS Power point or similar tool
- Experience working as a Project Manager or PMP/PMI certification
- Experience working cross functionally across various departments in a manufacturing setting
- Must have current and continuing right to work in the United States of America without sponsorship

DISHER

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Customer Success Specialist