Position Summary

Daasity is seeking an Account Manager! Account Managers are the lynchpin for developing and maintaining exemplary relationships with our merchants, which are the heart and soul of our business. Account Managers are the main point of contact for assigned merchant accounts, managing relationships, providing guidance on best practices, and driving merchant retention and growth.

This is a hybrid position. Must be willing to work in-office 3 days per week; based in the Philadelphia, PA area.

What will your day-to-day look like?

Serve as the primary post-sales point of contact for assigned merchants, ensuring their needs are met and fostering long-term relationships.
Provide guidance to merchants on how to optimize their use of the Daasity platform to achieve business goals.
Conduct regular check-ins, such as quarterly business reviews, to discuss progress, gather feedback, and align on future goals.
Monitor account health metrics, identifying opportunities to enhance engagement and prevent churn.
Collaborate with the Merchant Strategy and Support teams to address and resolve merchants issues promptly.
Partner with internal teams, such as Product and Sales, to communicate merchants feedback and advocate for feature requests or improvements.
Identify opportunities for account growth, such as feature adoption, upsells, or cross-sells, and collaborate with the Sales team to drive additional value for merchants.
Assist with merchant renewals, ensuring a seamless and positive experience.

Role Responsibilities:

Merchant Success and Retention
- Maintain regular communication with merchants, providing updates, guidance, and support to foster their success.
- Build trusted advisor relationships with assigned merchants by understanding their business needs and helping them achieve business goals through Daasity’s platform.
- Track merchant satisfaction and offer insights and recommendations on how to leverage our data analytics platform and business intelligence services to drive business growth.
Account Strategy and Growth
- Develop account strategies to support merchant goals and drive product adoption.
- Identify upsell and cross-sell opportunities, such as additional features or services, that align with merchant needs.
- Assist with renewal discussions, ensuring timely contract renewals and ongoing merchant commitment.
Cross-Functional Collaboration
- Work closely with Enablement, Merchant Strategy, and Product teams to ensure a seamless transition from implementation to long-term support.
- Communicate merchant feedback to internal teams to influence product development and prioritize updates or fixes.
- Support the Sales team in pre-sales or expansion opportunities by sharing insights from existing merchants.
Data-Driven Insights
- Analyze merchant usage data to identify patterns, areas for improvement, or opportunities to enhance platform adoption.
- Stay up to date with industry trends, market dynamics, and competitive landscape, identifying new opportunities for merchant growth.
- Prepare account performance reports for internal stakeholders and merchants, showcasing the value of the Daasity platform.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field or equivalent years of hands on experience.
1-3 years of experience in account management, customer success, or related roles, preferably in a SaaS, consulting, or e-commerce environment
A customer-first mindset with excellent problem-solving skills and attention to detail.
Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels.
Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.
Experience with CRM and account management tools (e.g., Salesforce, HubSpot, or similar).
Familiarity with data analytics platforms, e-commerce tools, or business intelligence solutions is a plus
Familiarity with Retail and Direct-to-Consumer (DTC) consumer brands and their operational challenges is a strong plus

Daasity embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

What We Offer:

Salary range: $60,000 - $70,000 annually
Generous time off policy to balance your work and life, including paid parental leave
Competitive medical coverage for you and your dependents
Equity shares
Growth potential company-wide
Collaborative, transparent, and fun loving work environment

Application Process:

These steps may vary by role and are dependent on the needs of the company.

Application Screening
Initial/Behavioral Interview with the Recruiting Team
Interview with the hiring manager
Follow up interview, if applicable
References
Offer Package
Background Check

Position Summary

This is a hybrid position. Must be willing to work in-office 3 days per week; based in the Philadelphia, PA area.

What will your day-to-day look like?

Serve as the primary post-sales point of contact for assigned merchants, ensuring their needs are met and fostering long-term relationships.
Provide guidance to merchants on how to optimize their use of the Daasity platform to achieve business goals.
Conduct regular check-ins, such as quarterly business reviews, to discuss progress, gather feedback, and align on future goals.
Monitor account health metrics, identifying opportunities to enhance engagement and prevent churn.
Collaborate with the Merchant Strategy and Support teams to address and resolve merchants issues promptly.
Partner with internal teams, such as Product and Sales, to communicate merchants feedback and advocate for feature requests or improvements.
Identify opportunities for account growth, such as feature adoption, upsells, or cross-sells, and collaborate with the Sales team to drive additional value for merchants.
Assist with merchant renewals, ensuring a seamless and positive experience.

Role Responsibilities:

Merchant Success and Retention
- Maintain regular communication with merchants, providing updates, guidance, and support to foster their success.
- Build trusted advisor relationships with assigned merchants by understanding their business needs and helping them achieve business goals through Daasity’s platform.
- Track merchant satisfaction and offer insights and recommendations on how to leverage our data analytics platform and business intelligence services to drive business growth.
Account Strategy and Growth
- Develop account strategies to support merchant goals and drive product adoption.
- Identify upsell and cross-sell opportunities, such as additional features or services, that align with merchant needs.
- Assist with renewal discussions, ensuring timely contract renewals and ongoing merchant commitment.
Cross-Functional Collaboration
- Work closely with Enablement, Merchant Strategy, and Product teams to ensure a seamless transition from implementation to long-term support.
- Communicate merchant feedback to internal teams to influence product development and prioritize updates or fixes.
- Support the Sales team in pre-sales or expansion opportunities by sharing insights from existing merchants.
Data-Driven Insights
- Analyze merchant usage data to identify patterns, areas for improvement, or opportunities to enhance platform adoption.
- Stay up to date with industry trends, market dynamics, and competitive landscape, identifying new opportunities for merchant growth.
- Prepare account performance reports for internal stakeholders and merchants, showcasing the value of the Daasity platform.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field or equivalent years of hands on experience.
1-3 years of experience in account management, customer success, or related roles, preferably in a SaaS, consulting, or e-commerce environment
A customer-first mindset with excellent problem-solving skills and attention to detail.
Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels.
Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.
Experience with CRM and account management tools (e.g., Salesforce, HubSpot, or similar).
Familiarity with data analytics platforms, e-commerce tools, or business intelligence solutions is a plus
Familiarity with Retail and Direct-to-Consumer (DTC) consumer brands and their operational challenges is a strong plus

What We Offer:

Salary range: $60,000 - $70,000 annually
Generous time off policy to balance your work and life, including paid parental leave
Competitive medical coverage for you and your dependents
Equity shares
Growth potential company-wide
Collaborative, transparent, and fun loving work environment

Application Process:

These steps may vary by role and are dependent on the needs of the company.

Application Screening
Initial/Behavioral Interview with the Recruiting Team
Interview with the hiring manager
Follow up interview, if applicable
References
Offer Package
Background Check

Position Summary

This is a hybrid position. Must be willing to work in-office 3 days per week; based in the Philadelphia, PA area.

What will your day-to-day look like?

Serve as the primary post-sales point of contact for assigned merchants, ensuring their needs are met and fostering long-term relationships.
Provide guidance to merchants on how to optimize their use of the Daasity platform to achieve business goals.
Conduct regular check-ins, such as quarterly business reviews, to discuss progress, gather feedback, and align on future goals.
Monitor account health metrics, identifying opportunities to enhance engagement and prevent churn.
Collaborate with the Merchant Strategy and Support teams to address and resolve merchants issues promptly.
Partner with internal teams, such as Product and Sales, to communicate merchants feedback and advocate for feature requests or improvements.
Identify opportunities for account growth, such as feature adoption, upsells, or cross-sells, and collaborate with the Sales team to drive additional value for merchants.
Assist with merchant renewals, ensuring a seamless and positive experience.

Role Responsibilities:

Merchant Success and Retention
- Maintain regular communication with merchants, providing updates, guidance, and support to foster their success.
- Build trusted advisor relationships with assigned merchants by understanding their business needs and helping them achieve business goals through Daasity’s platform.
- Track merchant satisfaction and offer insights and recommendations on how to leverage our data analytics platform and business intelligence services to drive business growth.
Account Strategy and Growth
- Develop account strategies to support merchant goals and drive product adoption.
- Identify upsell and cross-sell opportunities, such as additional features or services, that align with merchant needs.
- Assist with renewal discussions, ensuring timely contract renewals and ongoing merchant commitment.
Cross-Functional Collaboration
- Work closely with Enablement, Merchant Strategy, and Product teams to ensure a seamless transition from implementation to long-term support.
- Communicate merchant feedback to internal teams to influence product development and prioritize updates or fixes.
- Support the Sales team in pre-sales or expansion opportunities by sharing insights from existing merchants.
Data-Driven Insights
- Analyze merchant usage data to identify patterns, areas for improvement, or opportunities to enhance platform adoption.
- Stay up to date with industry trends, market dynamics, and competitive landscape, identifying new opportunities for merchant growth.
- Prepare account performance reports for internal stakeholders and merchants, showcasing the value of the Daasity platform.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field or equivalent years of hands on experience.
1-3 years of experience in account management, customer success, or related roles, preferably in a SaaS, consulting, or e-commerce environment
A customer-first mindset with excellent problem-solving skills and attention to detail.
Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels.
Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.
Experience with CRM and account management tools (e.g., Salesforce, HubSpot, or similar).
Familiarity with data analytics platforms, e-commerce tools, or business intelligence solutions is a plus
Familiarity with Retail and Direct-to-Consumer (DTC) consumer brands and their operational challenges is a strong plus

What We Offer:

Salary range: $60,000 - $70,000 annually
Generous time off policy to balance your work and life, including paid parental leave
Competitive medical coverage for you and your dependents
Equity shares
Growth potential company-wide
Collaborative, transparent, and fun loving work environment

Application Process:

These steps may vary by role and are dependent on the needs of the company.

Application Screening
Initial/Behavioral Interview with the Recruiting Team
Interview with the hiring manager
Follow up interview, if applicable
References
Offer Package
Background Check

Daasity

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