Manager, Sales Operations

CodaMetrix is revolutionizing Revenue Cycle Management with its AI-powered autonomous coding solution, a multi-specialty AI-platform that translates clinical information into accurate sets of medical codes. CodaMetrix’s autonomous coding supports improved patient care and drives efficiency under fee-for-service and value-based care models.

We are passionate about getting doctors away from the keyboard and back to clinical care.

Job Description

The Manager, Sales Operations at CodaMetrix will play a crucial role in driving our Sales team's success and achieving our growth objectives. They will work collaboratively with the Sales team and CMX leadership to own the integrity and availability of Sales data and will ensure that the team’s day-to-day activities are in alignment with organizational priorities and data insights. They will be responsible for leading the development, documentation, and management of our Sales processes, creating Sales reports, coordinating RFP/RFI responses, and managing the effective use and optimization of sales systems (CRM, Account and Lead information systems, RFP response system/ product knowledge database, forecasting and revenue management systems, etc).

Core Responsibilities

Develop, refine and maintain end-to-end sales processes that align with our business goals and target market, ensuring consistency and efficiency. Work cross-functionally with leaders in Marketing, Delivery, Product, Finance to ensure processes are appropriate for all stakeholders internally and externally.
Administer and optimize the Salesforce CRM system, including user management, data integrity, and integrations/ custom build to support the Sales and Delivery teams’ needs. Previous experience with Salesforce and Hubspot is preferred
Utilize data-driven insights to identify sales trends, opportunities, and areas for improvement, and work with the Sales team and Executive leadership to develop strategies based on findings
Support the onboarding and ongoing training plans for sales personnel to ensure they are equipped with the knowledge and tools needed for success.
Develop and execute strategic plans to optimize bookings and customer expansion and drive revenue growth.
Foster strong communication and collaboration between Sales, Marketing, Finance, and other departments to ensure alignment and synergy in achieving company objectives.
Collaborate with Sales leadership to develop accurate sales forecasts and track progress toward sales targets.
Participate in the coordination and response to Requests for Proposals (RFPs) from potential clients, ensuring timely and accurate submissions.
Collaborate with Senior leadership to align Sales Operations with overall company objectives.
Foster a culture of continuous improvement and innovation within the sales operations team.
Document and maintain Sales processes, workflows, and procedures to ensure consistency and scalability as the company grows.
Generate regular sales reports and analyze key performance metrics to provide insights and recommendations for sales improvement. Create easily accessible and digestible sales reports in Salesforce.
Maintain and enhance a comprehensive Sales Playbook in the Company Intranet that provides guidance to the Sales team on best practices, objection handling, and Sales strategies.

Requirements

Bachelor's degree in business, marketing, or a healthcare- related field
Proven experience (5+ years) in sales operations, preferably within the healthcare technology industry
Proficiency in Salesforce, Zoominfo, Hubspot, Atlassian/ Confluence and MS Excel
Strong analytical and data-driven decision-making skills
Excellent communication and interpersonal skills
Detail-oriented and organized with a focus on process improvement
Ability to work in a fast-paced, dynamic environment

Beneficial Experience

Management of one or more direct reports in analyst-type role or experience managing consultants/ contractors/ interns on short-term assignments
Experience building out knowledge database systems such as Responsive/ RFPio
Experience working with or selling to large academic medical centers and health system accounts
Familiarity with revenue cycle or clinical healthcare workflows

Location

Preference for Boston, MA (CodaMetrix headquarters) and will consider remote-based for exceptional candidates.

Full-Time Employee Benefits

Learn more about how we take care of our team.

Insurance: We cover 80% of the cost of medical and dental insurance and offer vision insurance.
Retirement: CMX offers a 401(k) plan that eligible employees can contribute to one month after their first day.
Life: We offer employer-paid life insurance and short-term and long-term disability insurance.
Flexibility: We have an unlimited PTO policy so you can take the time you need to relax and rejuvenate.
Learning: All new hires complete our 7-week Fellowship program to learn about each of our departments.
Development: We provide annual performance evaluations and outline a clear path for promotions.
Engagement: We host recurring events like Meditation Mondays, CMX Connections and Socials.
Recognition: We recognize quarterly You've Been Awesome winners and celebrate our team's service milestones.

Background Check

All candidates will be required to complete a background check upon acceptance of a job offer.

Equal Employment Opportunity

Our company, as well as our products, are made better because we embrace diverse skills, perspectives, and ideas. CodaMetrix is an Equal Employment Opportunity Employer and all qualified applicants will receive consideration for employment.

CODAMETRIX

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Manager, Sales Operations