At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Sells Alaska Communications products by analyzing customer needs, identifying unique Alaska Communications solutions, conducting high level presentations, closing sales and ensuring proper implementation.
Develop customer loyalty and identify business opportunities by performing quarterly account reviews within assigned territory.
Maintain an ongoing relationship with accounts to ensure a positive customer experience and maximizes sales opportunities. Respond to all customer inquiries within 24 hours.
Target accounts for business development. Develop leads for potential customers through community events, professional organizations, professional contacts and other appropriate means.
Develop and maintain collaborative relationships with internal employees. Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
Consistently update detailed customer profiles, sales activities and contact information.
Perform other duties and complete projects not specified in this job description as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

Customer Focused - Keeping customer interests paramount as a key to success. Driven by a commitment to customer service that creates customer loyalty and retention.
Accountability - Ability to accept responsibility and account for his/her actions.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Technical Aptitude - Ability to quickly learn and use complex systems and applications.
Business Acumen - Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.

SKILLS & ABILITIES

Education: Bachelor's degree in business administration, marketing or closely related field. Equivalent education, experience and training may be substituted for the degree requirement on a year for year basis. Bachelor degree in business administration, marketing or closely related field is preferred.

Experience: Two (2) years of experience in a customer service or sales environment. One year of telecommunications experience. Experience in government procurement, knowledge of Federal Acquisition Regulations and demonstrated experience dealing with governmental agencies is preferred.

Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access and Outlook.

Additional Requirements: Valid Class D Alaska driver's license is required.

We hope you'll join us as we change lives through technology.

Alaska Communications

New Jobs

Client Account Manager II