customer,success,upselling,crossselling,bonus,commission,growth,US,PST,enterprise,supportJoin airfocus, a standout company recognized by Kununu as a TOP 5% best-rated company for 2023 and 2024, boasting a 4.8 rating and 94% recommendation on Glassdoor - be part of our success story NOW!

airfocus, the world's first modular product management platform, is growing on all continents. We have proven to be an up-and-coming industry leader with a proven business model and a first-class team. Now, with thousands of users from customers like Orange, Sennheiser, or Moneygram, it's time to add fuel to the fire and further scale up our GTM processes!
We are on the lookout for a talented customer success manager who will be responsible for continuously driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, communicating best practices, uncovering upsell opportunities, and overseeing the renewal process.
If you’re excited about pursuing a role in customer success and look forward to joining a collaborative team working in a fast-paced, ever-evolving environment, you’ll be an ideal candidate for this role. We are looking for candidates who are located in and can work during PST hours.

What you'll do:

Own and drive the whole customer lifecycle.
Build strong relationships with our key customer stakeholders to understand their needs and ensure their success with airfocus.
Manage onboarding, drive adoption and engagement.
Secure customer renewals and identify upsell opportunities.
Participate in internal cross-functional improvement projects.
Manage & deliver best-in-class support.
Listen to user feedback and be the customer's voice in our company.
Educate our users by creating content for our help center.
Conduct live demos and training sessions online.

+1 year of customer success or account management experience in a B2B software company.
Exceptional written and verbal communication skills in English are required. Knowledge of an additional language is a plus.
You are proactive, organized, empathetic, collaborative, positive, and flexible.
Experience in product management or similar is a plus.
Ability to work Pacific Standard Time hours.

You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.
Remote-first team: Work from our cool HQ in Hamburg or anywhere in Europe - forever!
Flexible working hours.
Boost your personal development in an environment that encourages continuous learning.
Competitive compensation and an L&D budget.
Project squads with rotating team members.
MacBook Pro or notebook of your choice, and healthy (and non-healthy!) snacks and beverages.
Recurring virtual events and annual airfolks meet-ups.

airfocus

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Customer Success Manager US hours (all genders)