Job responsibilities:

Platform and account management for suppliers, AdQuick Agency users and platform superusers.
Agency setup, onboarding sessions and maintenance
Support partnership agreements and conversations
Supply partnership development - outreach, establish, onboard, maintain partnerships
Ticket and prioritize agency and media owner product requirements/requests
Manage vendor health program and inventory integrity in AdQuick
Lead on building out user FAQs, onboarding and user support materials.
Lead on AdQuick customer feedback system and product prioritization.

Ideal Requirements:

3-8 years of experience
Agency/client facing experience
Adtech experience
Startup experience
Media Owner/Experience - OOH knowledge
High proficiency in digital tech tools - support (ex: FreshDesk/ZenDesk) CRM (ex: salesforce), project management (ex: asana) + slack, quip, and excel
Extroverted, strong interpersonal and organizational skills
A bachelor's degree

You are:

Tech savvy: you are a power-user of the platform and are able to demonstrate all aspects of the AdQuick to it's various types of users.
Customer obsessed and an expert in the customer experience: you are able to think ahead of your clients wants/ needs and are able to quickly problem solve
Detail oriented and have a proclivity to think ahead and outside of the box
Versatile and able to adapt in rapidly-changing environment
Scrappy: you're able to balance individual work, cross team collaboration and project management
Data driven and analytical
Ambitious and a go-getter

AdQuick