What you'll do:
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Your background:
6-8 years of experience within SaaS companies
5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
Demonstrated expertise in our Cloud Platform, including:
Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc
Background in SaaS based-architectures, integration methods, and associated security considerations
Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models
Demonstrated expertise in Artificial Intelligence, including
Familiarity with Atlassian’s Rovo platform, and ways in which Agents are implemented and deployed
Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions
Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers
You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.
It’s nice if you are:
Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experienced working with large customers in a consulting or technical expert capacity
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.