Company
Cox Enterprises
Sales Operations Group
Sales Operations Analyst I
Individual Contributor
Hybrid - Ability to work remotely part of the week
No
Day
Compensation
Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
The Sales Support Specialist is responsible for providing pre- and post-sales support to maximize new and existing client revenue for our inbound, national and transactional clients. This position actively sells AJC print and digital products. Works independently to manage day to day interaction with clients and media delivery team and works with marketing on research needs.
What You’ll Do:
Provides sales support for transactional clients
Works to evaluate company’s product and service offerings against customer needs, budget and competitors’ offerings to create proposals and recommend suitable solutions. These solutions include print, digital and event related sponsorships.
Handle inbound calls and emails from prospects and customers. Probe for opportunities and follow through on requests.
A high degree of follow-through and communication with customers
Utilizes internal software programs to develop customized proposals to meet client needs
Utilizes sales automation systems to manage day-to-day activities and update management on sales performance though system generated reports
Collaborate with team members to handle client workload, (Affinity Tools, Salesforce.com) and new account setup
Work closely with Order Services team to ensure accurate and timely ordering of all ads
Serve as frontline support for customers (accept/return calls, collect ad content/placement instructions, communicating ad specs and due dates)
Prepare reporting as needed (ex. investment history, schedules, etc.)
Review ad presentations, insertion orders and other documents for accuracy and correctness
Manage reservations for special sections and premium positions
Facilitate post-sale activities to ensure deadlines and business rules based on department are met
Manage the art/copy process for in-house designed ads, handle all proofing, changes and corrections
Work closely with Order Services team to ensure billing, credit and production issues are communicated and resolved quickly
Design campaign recap and proof of benefit presentations.
Provide tear sheets as needed
What’s In It For You?
As a dynamite Multimedia Specialist, you deserve success in your life as well, and at Cox, we define “success” as being a part of a company that gives you lots of opportunities and options.
First, we’ve created an exceptional salary package. We are an inclusive, friendly environment where different perspectives are valued and celebrated.
Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
We believe in taking good care of our team, so you’ll also have access to benefits like an impressive base salary, 401(K) with company match, and quality healthcare & life insurance options.
Cox gives you flexible paid time off and provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement, and more.
Who You Are:
Minimum Qualifications
Preferred Qualifications:
Degree in a related field
Prior experience in media sales/sales support
Proven solutions-focused customer service skills
Experience with Customer-Relationship Management software like Salesforce
Come join the Cox family of businesses and make your mark today!
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We're a family business guided by a legacy of bold innovation that’s driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
