What you'll do:
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Your required background:
4-6 years of experience within or working with SaaS companies
2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
Demonstrated expertise in our Data Center Platform, including:
Experience administering Atlassian DC ecosystems and applications like Jira, Jira Service Management, Confluence, Bitbucket, Crowd, etc
Background in cloud computing architectures, integration methods, product upgrades, and associated security considerations
Demonstrated expertise in Cloud Platform, including
Experience migrating to, architecting, and implementing Atlassian Cloud ecosystems at scale
Subject matter expertise in SaaS based-architectures, integration methods, and associated security considerations
Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale
You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication
It’s nice if you are:
Able to align your work schedule with US East and Central time zones
Experienced in working with Public Sector customers
Experienced in working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experienced in working with large customers in a consulting or technical expert capacity
Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices